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Effective Date: October 21, 2019

iFood Inc. (“Company,” “ iFood,” “Immigrant Food,” “We,” or “Us”) has prepared this Privacy Policy to describe our practices regarding the personal information we collect through our websites and digital platforms.

If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any suspected security violations to us, please contact us at [email protected].

A Note About Children. We do not intentionally gather personal information online from visitors who are under the age of 13. If a child under 13 submits personal information to Company online and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information collected online from a child under 13, please contact us at [email protected].

A Note to Users Outside of the United States . If you are a non-U.S. user of the Services, by using our Services and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in the Privacy Policy. In addition, your personal information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. By providing your data, you consent to such transfer and processing.

1. Types of Data We Collect .

(a) Personal Information You Provide to Us.

  • We will collect personal information you submit when you sign up for our newsletter.
  • When you place an order through the Services for delivery or to pick up in one of our restaurants, we collect information necessary to process your order.
  • If you provide us feedback or contact us via email, we will collect your name and e-mail address, as well as any other content included in the email.
  • We may also collect personal information at other points in our Services that indicate that personal information is being collected.

(b) Information Collected via Technology.

  • Information Collected by Our Servers . Our servers (which may be hosted by a third-party service provider) may collect information automatically from your computer or device, including but not limited to:
    • The date and time of your visit, the pages and content you view, and links you click on while navigating within our Services;
    • Information about the type of content accessed via our Services;
    • The site you visited before and after visiting our Site;
    • Your Internet Protocol (IP) address (a numerical address assigned to your computer by your Internet service provider so that other computers connected to the Internet can communicate with your browser online) that can sometimes be used to derive your general geographic area;
    • Search terms you enter using our Services or on a referral site;
    • Unique identifiers, including non-global mobile device identification numbers;
    • Information about your device such as your device type, screen size, browser type, language and other settings, memory capacity, plug-ins, Internet domain, TCP configuration parameters, operating system, carrier code, time zone and the names, versions and package IDs of software installed on your device; and
    • Information collected through cookies, pixel tags and other tracking technologies (see additional descriptions of these terms below).
  • Cookies . Like many online services, we use cookies to collect information. “ Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.
  • Pixel Tags . In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages and email messages. We may use Pixel Tags to collect information about your interactions with our email messages, such as the links you click on and whether you open or forward a message, the date and time of these interactions and the device you use to read emails.
  • Analytics . We use third-party analytics services including Google Analytics (“ Analytics Services”), to help analyze how users use our Site. The information generated by the Cookies or other technologies about your use of our Site (the “ Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer the Analytics Information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Service’s ability to use and share Analytics Information is restricted by such Analytics Service’s terms of use and privacy policy. By using our Site, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. To learn more about how Google uses data, visit
  • Location Information . If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising.

(c) Information Collected from Social Networking Sites. If you communicate with us or mention us via Social Network Sites (“SNSs”) (e.g., Facebook or Twitter), we may collect the communications, your name, your user ID and/or user name associated with that SNS, any information or content you have permitted the SNS to share with us, such as your profile picture, email address and any information you have made public in connection with that SNS. You should check your privacy settings on your SNSs to understand and change the information sent to us through these services.

(d) Referral Information Collected from You. If you decide to invite a third party to create an Account, we will collect your and the third party’s name and e-mail address in order to send an e-mail and follow up with the third party. You or the third party may contact us at [email protected] to request the removal of this information from our database. As part of your use of the Services, we may provide you the opportunity to connect automatically with your friends through the use of contact importer tools. If you elect to use these tools, we will access information regarding your friends to facilitate automatic connection with your friends.

2. Use of Your Personal Information .

(a) General Use. In general, personal information we collect is used to respond to requests that you make, improve our Services, aid us in serving you better, or inform you of offers we believe may be of interest to you. Your personal information is used to:

  • Fulfill your orders;
  • Provide you with offers and promotions;
  • Provide you with Services and customer support;
  • Provide improved administration of our Services;
  • Measure and analyze audience traffic and improve the quality of your experience when you interact with our Services;
  • Respond to your requests, resolve disputes and/or troubleshoot problems;
  • Tailor the features and content of the Services to you and customize the offers and advertising you see in our Services and other websites, apps and e-mail programs you may use;
  • Evaluate and improve our Services and develop new products and services;
  • Communicate with you about the Services, including sending you welcome emails, offers for products and services you may be interested in, and administrative email notifications such as security or support and maintenance advisories;
  • Prevent potentially prohibited or illegal activities, comply with applicable law, and enforce the terms of any agreements we may have with you, including our Terms of Use Agreement; and
  • For any other purposes disclosed to you in this Privacy Policy or at the time we collect your information or pursuant to your consent.

(b) Advertising. We may work with third parties, including Google Analytics and Facebook Pixel, for the purpose of advertisement delivery, including online behavioral advertising and multi-site advertising. Information about your use of the Services may be used by third parties in order to provide advertisements about goods and services of interest to you. To assist with advertisement delivery services, these third parties may also set cookies or web beacons that collect your information across the Services and other sites and applications over time to deliver advertisements that they believe will be of most interest to you. If you would like to obtain more information about these practices, please visit or . To learn more about how Google uses data, visit . To learn more about how Facebook uses data, visit . If you would like to opt out of targeted advertising from participating advertisers, please see Section 6 below.

3. Disclosure of Your Personal Information. We may disclose your personal information as described below and as described elsewhere in this Privacy Policy.

(a) Users. When you post comments on our Services, you will be identified by your first name, last name, and/or user handle. Please note that any personal information you include on a public area of the Services will be publicly viewable. Once displayed publicly, that information can be collected and used by others. We cannot control who reads your postings or what other users may do with the information that you voluntarily post, so it is very important that you do not put data such as private contact information which you do not want to make available to the public in your posts. Once you have posted information publicly, while you will still be able to edit and delete it on the Services, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).

(b) Third Parties Designated by You. When you use the Services, the personal information you provide will be shared with any third parties that you authorize to receive such information.

(c) Third Party Service Providers. We may share your personal information with vendors, business partners, subcontractors and third party service providers that help us provide the Services.

(d) Affiliates. We may share some or all of your personal information with our NGO partners and other companies under common ownership or control with us (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.

(e) Joint Marketing Partners and Joint Ventures. We may also share any personal information we collect with third party companies that have entered into joint marketing collaborations or other joint ventures with us, which may use and share such information pursuant to its own Privacy Policy. Please contact us at [email protected] for further information regarding such third party companies and their privacy policies.

(f) Corporate Restructuring. We may share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.

(g) Social Networking Sites. Some of our Services may enable you to post content to SNSs (e.g., Facebook or Twitter). If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.

(h) Other Disclosures . Regardless of any choices you make regarding your personal information (as described below), Immigrant Food may disclose personal information if it believes in good faith that such disclosure is appropriate (a) in connection with any legal investigation or proceeding; (b) to comply with relevant laws or to respond to subpoenas or warrants served on Immigrant Food; (c) to protect or defend the rights or property of Immigrant Food, its Affiliates, its business partners, or its users; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, our applicable Terms of Use Agreement, or any other contractual arrangement.

4. Third-Party Payment Processing. For online payments we use the payment services of Toast Inc. To simplify the ordering process for you on your next order, we save the last four digits of your credit card, the expiration date of your credit card, the credit card type, your first and last name, and a token identifier to match your information to your full credit card number, which is stored by our service providers. We do not store your full credit card number or your CVV2 number (the 3 to 4 digit security code on your card). We do not have access to your full credit card number stored by our service providers.

5. Third Party Websites. Our Site may contain links to third-party websites. When you click on a link to any other website, you will leave our Site and go to another site, and another entity may collect personal information or anonymous data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third-party websites are for your convenience and do not signify our endorsement of such third parties or their products, content or services.

6. Your Choices Regarding Your Information. You have several choices regarding use of information on our Services:

(a) Email Communications. When you provide your email address, we will periodically send you administrative emails, free newsletters, and emails that directly promote the use of our and our business partners’ products and services. When you receive newsletters or promotional communications from Immigrant Food, you may indicate a preference to stop receiving further communications from Immigrant Food and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the email you receive or by contacting us directly at [email protected]. Despite your indicated email preferences, we may send you service related communications, including notices of any updates to our Terms of Use Agreement or Privacy Policy. Any e-mails you receive from our business partners will be subject to such third party’s privacy policy.

(b) Google Analytics. You may prevent your data from being collected and used by Google Analytics by opting out through the use of the Google Analytics Opt-out Browser Add-on available at

(c) Other Targeted Advertising. If you would like to opt out of targeted advertising from participating advertisers, please visit or .

(d) Cookies. If you decide at any time that you no longer wish to accept cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided below.

(e) Location Information. You can deactivate location access on your mobile device.

(f) SNS. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Services and your SNS account.

7. Do Not Track. We do not currently respond to “do not track” signals from web browsers.

8. Security of Your Personal Information. We use a variety of security technologies and procedures to help protect your personal information from authorized use, access, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

9. Changes to This Privacy Policy. This Privacy Policy may be updated from time to time for any reason. You should consult this Privacy Policy regularly for any changes.

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